Return & Refund Policy

  1. Shipping and Delivery
    We will endeavor to dispatch your order within 5-7 business days of placing your order. Kuuraii will not be liable in the event of any delays, packages being lost or damaged during transit beyond our control.
  2. Returns and Exchanges
     Exchanges and refunds are only eligible if there was an error with your order or if there was a defect in our product you can request refund with in 5 to 7 Working Days. In the unlikely event of this happening, please email us within 2 business days from the purchase date, accompanied by supporting photographic evidence and we will be happy to provide an exchange or a refund. We are not offering any return. if there was a defect in our product you can request refund with in 5 to 7 Working Days. We will initiate refund within 3-5 days.
  3. Cancellation
    Cancellations on your orders will be considered if the request is made within 24 hours of placing the order.